Mission, Vision, Values

Mission Statement

The Public Works Agency maintains Oakland’s physical and environmental infrastructure for the residents, businesses and visitors of the city, making it a sustainable and desirable place to live, work and visit. Our services include the maintenance of streets, urban forest, sidewalks and pathways, parks, creeks, sewers and storm drains, buildings and structures, vehicles and equipment, streetlights and traffic signals. In addition, we manage community volunteer programs for beautification and clean-up projects, residential garbage and recycling, graffiti abatement and facilitate environmental compliance.

Employees in the Public Works Agency strive to provide top quality, professional, effective, and timely services. We do this by focusing on relationships with ourselves, and our customers, and on customer service and satisfaction, thus improving our image and maintaining the community’s trust.

Vision

The Public Works Agency strives to be a reputable and recognized leader in providing services and a source of pride within the community.

Values

The Public Works Agency is committed to the following values as we conduct our business:

We value striving to provide top quality, professional, effective and timely services to residents, businesses, visitors and internal customers.

We value respectful and constructive relationships with each other and our customers.

We value customer service and satisfaction .

We value improving our image and maintaining the community’s trust.

We value accountable employees who exhibit integrity, courtesy, dedication, respect and teamwork in all interactions with the each other, the public and elected officials.

We value a safe work environment and safe work practices.

We value continuous learning from our experiences, subject-matter experts and professional organizations.

We value our employee’s professional growth and promoting from within the organization.

We value the taxpayer, property owner, resident, visitor, community-based organization, external agency and volunteer as our partners in success .

We value our status as a nationally accredited agency .